Rules for Filing of Complaints and Suggestions

Dear Clients!

Please, feel free to file your complaints and suggestions as it will help us to improve our service. Our goal is to ensure a high level of client satisfaction by providing quality service, therefore your suggestions, complaints and comments, which we accept and consider carefully, are the most valuable information for us.

We accept your suggestions, comments and complaints in any form convenient for you:

Please, regardless of the communication channel you choose, make sure that you indicate your surname, name, patronymic, and contact details, such as postal address, telephone number, and e-mail address.

The client also has the right to apply to Microfinance Company “Elet-Capital” with a request for a personal meeting with the head of the Microfinance Company or the head of the branch. Managers may see Clients at any time during the business hours of the Microfinance Company.

Microfinance Company “Elet-Capital” provides written responses to complaints and suggestions of clients, if such complaints and suggestions are not anonymous. The term for consideration of a request or statement and preparation of a response to it is up to 30 calendar days from the date the request or statement is registered. If your request or statement requires more time to consider, you will be informed about this accordingly.

We appreciate feedback from our clients and use it to improve the quality of our service. Each of your requests or statements is another step towards our common success. Thank you for your trust!